Ombudsman Act 1976
In plain English
This Act establishes the Banking and Financial Services Ombudsman Scheme to resolve disputes.
The Ombudsman Act 1976 creates a scheme for resolving complaints about banks and financial services. It applies to financial institutions participating in the scheme. The scheme provides a pathway for consumers to seek redress. The Act came into force in 1976.
Why it matters
If your business deals with banks or financial services, this Act and the Ombudsman Scheme can impact how you handle customer complaints and potential disputes. Understanding it helps ensure fair practices.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Summary
Establishes Commonwealth Ombudsman + investigation powers.
Topics
Administered by
Source: https://www.legislation.gov.au/Series/C2004A01589. Rules Mate summarises and links; we don't republish full statutory text. Always verify against the live source before acting.