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Enforcement/acccCWLTH

Aidacare Pty Ltd: ACCC section 87B undertaking

enforceable undertaking19 Mar 2026

Respondent

Aidacare Pty Ltd

Facts

Aidacare is an NDIS and healthcare equipment supplier. It used unfair contract terms and told customers with faulty products that they had no right to a remedy, despite the consumer guarantees.

Outcome

The ACCC accepted a court-enforceable undertaking under section 87B of the Competition and Consumer Act 2010 (19 March 2026). Terms include: Refunds to consumers who reported faulty products Jan 2022 to May 2025; website corrective notice; Level 3 compliance program; remove unfair terms. An undertaking is not a finding or admission of a contravention unless the regulator says the party admitted it.

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Read the source

https://www.accc.gov.au/public-registers/undertakings-registers/aidacare-pty-ltd

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