AER v EnergyAustralia (retail compliance)
civil penalty8 Aug 2024
Respondent
EnergyAustralia Pty Ltd
Facts
EnergyAustralia admitted breaches of National Energy Retail Rules around hardship handling + disconnection.
Outcome
Civil penalty + remediation program.
Read the source
https://aer.gov.au/newsRules Mate links to the regulator's own publication. We do not republish full decision text. Always verify the latest status against the source before acting.