AFCA systemic issues — insurance claims 2024
systemic referral15 Dec 2024
Facts
AFCA referred multiple systemic issues to insurance firms + APRA / ASIC arising from 2022-23 natural disaster claims handling.
Outcome
Firm-level remediation programs; CGC monitoring of General Insurance Code of Practice compliance.
Read the source
https://afca.org.au/news/systemic-issuesRules Mate links to the regulator's own publication. We do not republish full decision text. Always verify the latest status against the source before acting.