Southern Cross Care (NSW & ACT): Fair Work Ombudsman enforceable undertaking

enforceable undertaking2 Apr 2026

Respondent

Southern Cross Care (NSW & ACT)

Facts

The aged care provider underpaid overtime, weekend penalties, shift loadings and allowances from 2017 to 2024 because of time-and-attendance system issues and a manual payroll process. It self-reported in November 2023.

Outcome

Fair Work Ombudsman accepted an enforceable undertaking (2 April 2026). Terms include: >$11.7M rectification to 5,500 staff ($10,135,122 paid to 3,603 so far); replace time-and-attendance system; independent audit at own cost; training; Board reporting; whistleblower hotline. An undertaking is not a finding or admission of a contravention unless the regulator says the party admitted it.

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Read the source

https://www.fairwork.gov.au/newsroom/media-releases/2026-media-releases/april-2026/20260402-southern-cross-care-nsw-and-act-eu-media-release

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