Southern Cross Care (WA) Inc: Fair Work Ombudsman enforceable undertaking

enforceable undertaking28 May 2026

Respondent

Southern Cross Care (WA) Inc

Facts

Mis-configured time-and-attendance and payroll systems plus misread agreement terms caused underpayments of base rates, sleepovers, overtime, broken shifts and more (2017-2025). Affected staff included young workers and nearly 400 visa holders.

Outcome

Fair Work Ombudsman accepted an enforceable undertaking (28 May 2026). Terms include: $5,382,122 back-paid to 1,956 staff; two independent audits at own cost; quarterly HRIS updates to FWO; training; Board reporting; Worker Voice Forum and hotline. An undertaking is not a finding or admission of a contravention unless the regulator says the party admitted it.

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Read the source

https://www.fairwork.gov.au/newsroom/media-releases/2026-media-releases/may-2026/20260528-southern-cross-care-wa-media-release

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