INFO 161
Disputes about goods and non-financial services
This is Information Sheet 161 (INFO 161). What are disputes about goods and services?.
In plain English
INFO 161 explains how to handle disputes about goods and non-financial services. It clarifies reporting obligations to ASIC.
INFO 161 applies to Australian Financial Services (AFS) licensees and Australian Credit licensees. It outlines what to do when customers have disputes about goods or services. It explains when and how to report these disputes to ASIC. This information sheet was last updated by ASIC.
Why it matters
Businesses must understand their dispute resolution obligations. Failing to do so can impact their license compliance. This guidance helps ensure fair treatment of customers and reduces potential regulatory action.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/about-asic/contact-us/reporting-misconduct-to-asic/disputes-about-goods-and-non-financial-services/. Rules Mate indexes + summarises; always verify against the regulator's live publication.