INFO 174
Disputes with financial firms
This is Information Sheet 174 (INFO 174). It explains what you should do if you have a complaint about a financial firm.
In plain English
INFO 174 explains what to do if you disagree with a financial firm’s decision.
INFO 174 applies to anyone who has a complaint about a financial firm. It outlines steps for resolving disputes. This includes internal complaints processes and external dispute resolution schemes. ASIC provides this information to help consumers understand their options. It is not a legal requirement, but a guide.
Why it matters
Financial SMBs should ensure customers know how to raise concerns. Following this guide can help manage complaints effectively. This supports good consumer outcomes and reduces potential escalation to external bodies.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/about-asic/contact-us/reporting-misconduct-to-asic/disputes-with-financial-firms/. Rules Mate indexes + summarises; always verify against the regulator's live publication.