INFO 218
Disputes about life insurance
This is Information Sheet 218 (INFO 218). It explains what you should do if you have a complaint about your life insurance policy.
In plain English
INFO 218 explains what to do if you have a complaint about your life insurance policy.
INFO 218 applies to life insurers. It outlines the process for handling complaints about life insurance policies. It covers what insurers must do, and what consumers can do. ASIC published this guidance. It is not clear when this guidance came into effect.
Why it matters
Life insurers need to understand this guidance to manage customer complaints effectively. It helps ensure fair outcomes and reduces potential regulatory action. It's important for maintaining a good reputation and consumer trust.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/about-asic/contact-us/reporting-misconduct-to-asic/disputes-about-life-insurance/. Rules Mate indexes + summarises; always verify against the regulator's live publication.