INFO 259
Complying with the notify, investigate and remediate obligations
This is Information Sheet 259 (INFO 259). It is for:.
In plain English
INFO 259 explains how AFSLs and credit licensees must notify, investigate, and remediate reportable situations.
INFO 259 is for Australian Financial Services Licence (AFSL) holders and credit licensees. It details obligations to notify ASIC, investigate reportable situations, and remediate any loss or damage. This guidance helps businesses meet their regulatory requirements. It was last updated in December 2023.
Why it matters
This guidance helps businesses identify and fix issues that harm customers. It ensures compliance with reporting obligations and reduces potential risks. Failing to follow these steps can impact your license.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/regulatory-resources/financial-services/reportable-situations-for-afs-and-credit-licensees/complying-with-the-notify-investigate-and-remediate-obligations/. Rules Mate indexes + summarises; always verify against the regulator's live publication.