RG 165
Licensing: Internal and external dispute resolution
Historic dispute resolution guidance — superseded by RG 271 (IDR) + RG 267 (AFCA).
Issuing regulator
ASIC →Topics
Source: https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-165-licensing-internal-and-external-dispute-resolution/. Rules Mate indexes + summarises; always verify against the regulator's live publication.