RG 267
Oversight of the Australian Financial Complaints Authority
AFCA scheme oversight + member obligations.
In plain English
RG 267 explains ASIC's oversight of the Australian Financial Complaints Authority, and outlines member obligations.
RG 267 applies to AFCA and its members. It details ASIC's role in overseeing AFCA's operations. It covers member obligations, including reporting and cooperation. The guide was last revised in December 2023.
Why it matters
If your business is a member of AFCA, this guide clarifies your responsibilities. Understanding these obligations helps ensure compliance and supports effective dispute resolution.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-267-oversight-of-the-australian-financial-complaints-authority/. Rules Mate indexes + summarises; always verify against the regulator's live publication.