RG 277

Consumer remediation

ASIC expectations for consumer remediation programs by AFSL + ACL holders.

In plain English

This guide explains ASIC's expectations for businesses fixing consumer harm. It covers remediation programs for AFSL and ACL holders.

RG 277 applies to Australian Financial Services Licence (AFSL) and Australian Credit Licence (ACL) holders. It outlines how to design, implement, and review consumer remediation programs. Businesses must identify, assess, and fix consumer harm. They also need to report to ASIC. This guide was last updated in December 2023.

Why it matters

If your business has caused consumer harm, you must fix it properly. RG 277 helps you do this. Failing to meet ASIC’s expectations can impact your business’s reputation and standing.

afslaclconsumer-protectionfinancial-advicecreditconductbreach-reportingcomplaints

AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.

Issuing regulator

ASIC →

Topics

remediation consumer-protection

Source: https://asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-277-consumer-remediation/. Rules Mate indexes + summarises; always verify against the regulator's live publication.