RG 139
Approval and oversight of external dispute resolution schemes (withdrawn)
This regulatory guide was withdrawn on 15 August 2023. A new, single external dispute resolution (EDR) scheme – the Australian Financial Complaints Authority (AFCA) – commenced operations on 1 November 2018.
In plain English
This guide explained ASIC's oversight of external dispute resolution schemes. It has been withdrawn.
RG 139 was withdrawn on 15 August 2023. It previously covered ASIC's approval and oversight of external dispute resolution schemes. The Australian Financial Complaints Authority (AFCA) commenced operations on 1 November 2018. This guide no longer applies.
Why it matters
This guide is no longer relevant. AFCA is now the single EDR scheme. Businesses should refer to current AFCA guidance for dispute resolution requirements.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-139-approval-and-oversight-of-external-dispute-resolution-schemes-withdrawn/. Rules Mate indexes + summarises; always verify against the regulator's live publication.