RG 267
Oversight of the Australian Financial Complaints Authority
Issued 2 September 2021. This regulatory guidance sets out how we will perform our oversight role in relation to the Australian Financial Complaints Authority (AFCA).
In plain English
RG 267 explains how ASIC oversees the Australian Financial Complaints Authority (AFCA).
RG 267 applies to ASIC. It details ASIC’s oversight role of AFCA. This includes monitoring AFCA’s performance and compliance. The guidance was issued on 2 September 2021.
Why it matters
This guidance helps financial services businesses understand how AFCA’s operations are monitored by ASIC. It's relevant for those dealing with consumer complaints and dispute resolution.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-267-oversight-of-the-australian-financial-complaints-authority/. Rules Mate indexes + summarises; always verify against the regulator's live publication.