RG 277
Consumer remediation
Issued 27 September 2022. This guide sets out our guidance on consumer remediation conducted by:.
In plain English
This guide explains how businesses should fix problems they’ve caused for consumers.
RG 277 applies to businesses providing financial services. It outlines guidance on consumer remediation. Remediation involves fixing mistakes and compensating consumers. It covers identifying, assessing, and fixing consumer detriment. The guide was issued on 27 September 2022.
Why it matters
If your business has caused harm to consumers, this guide helps you fix it properly. Following this guidance can improve customer trust and reduce potential legal issues.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-277-consumer-remediation/. Rules Mate indexes + summarises; always verify against the regulator's live publication.