RG 96
Debt collection guideline: For collectors and creditors
Issued 13 April 2021. This guideline has been jointly produced by the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC).
In plain English
This guideline explains how debt collectors and creditors should behave fairly and responsibly when recovering debts.
RG 96 applies to debt collectors and creditors. It was created by the ACCC and ASIC. It outlines expectations for responsible debt recovery. This includes clear communication and considering a debtor's financial hardship. The guideline was issued on 13 April 2021.
Why it matters
If you collect debts or provide credit, understand your obligations. Following this guideline helps ensure fair practices and reduces potential risks. It supports good consumer protection.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-96-debt-collection-guideline-for-collectors-and-creditors/. Rules Mate indexes + summarises; always verify against the regulator's live publication.