Hold AER authorisation as energy retailer
Selling electricity or gas to small customers requires AER retailer authorisation.
Who must comply
Energy retailers selling to small customers.
What triggers it
Selling electricity or gas to small customers in participating jurisdictions.
When due
Continuous; periodic compliance reporting.
Evidence required
AER authorisation; complaints data; hardship register.
Max penalty
Civil penalties up to ~$15M for serious breaches; AER enforcement actions
Summary
National Energy Retail Law (administered by AER) requires entities selling energy to small customers to hold a retailer authorisation. Customer protections under National Energy Retail Rules including hardship assistance, billing standards + disconnection protocols.
Enforced by
Source legislation
Topics
Source: https://aer.gov.au/retail-markets/retailer-authorisation. Rules Mate is not a law firm. Always verify against the live regulator source before acting.