FWO
Fair Work Ombudsman
Enforces compliance with the Fair Work Act, awards, and agreements. Investigates underpayments, brings civil penalty proceedings, and publishes compliance notices.
14
Obligations enforced
16
Enforcement actions tracked
5
Scope topics
Obligations enforced by FWO (14)
- criticalCWLTHCasual employment definition + conversion (Closing Loopholes 2024)
New casual employment definition + employee choice pathway from 26 August 2024.
- criticalCWLTHProvide 10 days paid family + domestic violence leave (FDV)
Paid FDV leave for all employees: 10 days per year (full-time + part-time + casual).
- criticalCWLTHAvoid sham contracting (s 357 Fair Work Act)
Employer must not misrepresent employment as contractor relationship.
- criticalCWLTHEmployee-like worker minimum standards (Closing Loopholes No. 2 2024)
FWC can set minimum standards for 'employee-like' workers (gig economy).
- criticalCWLTHSame job same pay (labour hire reform)
Labour hire workers entitled to same minimum pay as direct employees on host site.
- criticalCWLTHPay employees in accordance with the applicable modern award
Apply the correct modern award rates, penalties, allowances, and overtime — wage theft is now criminal.
- highCWLTHPay redundancy under NES (s 119 FW Act)
Redundancy pay scale 0-16 weeks based on continuous service (small business exempt).
- highCWLTHProvide minimum notice of termination (NES s 117)
NES minimum notice of termination scales from 1 week to 5 weeks based on service + age 45+.
- highCWLTHRight to Disconnect (s 333M FWA)
Employees may refuse out-of-hours contact unless unreasonable from 26 August 2024.
- highCWLTHHonour employees' right to disconnect (s 333M)
Employees can refuse to monitor, read, or respond to out-of-hours contact unless refusal is unreasonable.
- highCWLTHComply with casual employee conversion (Closing Loopholes — s 66B Fair Work Act)
From 26 Aug 2024, eligible casual employees can notify their employer to convert to permanent employment.
- highCWLTHPay annual leave loading where the award or contract provides
Most modern awards require 17.5% loading on annual leave taken or paid out on termination.
- highCWLTHProvide 10 days personal/carer's leave per NES
All full-time employees accrue 10 days paid personal/carer's leave per year of service.
- highCWLTHBusiness records — 7-year retention (Corporations Act + tax)
Companies must retain financial + business records for 7 years.
Recent FWO enforcement
- enforcement focus2025FWO Closing Loopholes enforcement 2025
FWO enforcement focus 2025: Closing Loopholes No. 2 reforms — casuals (new definition), right to disconnect, gig economy minimum standards, intentional wage theft criminal offence.
- regulatory implementation2025Wage theft criminal offence (s 327A FWA from 1 Jan 2025)
Closing Loopholes No. 2 Act 2024 introduced criminal offence of intentional wage theft from 1 January 2025 — Up to 10 years imprisonment + significant fines.
- civil penalty2024FWO v Woolworths Group Limited (salaried manager underpayments)
Woolworths self-reported and FWO investigated underpayment of approximately 19,000 salaried managers under the General Retail Industry Award over multiple years. Total underpayment exceeded $1 billion.
- compliance notice2024FWO v Super Retail Group (Rebel + Supercheap)
Self-reported underpayment of ~$60M to ~30,000 staff over multiple years across Rebel, Supercheap, Macpac.
- compliance notice2024FWO investigation — Commonwealth Bank (super underpayment)
CBA self-reported underpayment of superannuation guarantee to ~7,400 employees over multiple years.
- civil penalty2024FWO v Rockpool Dining Group (underpayment)
Rockpool admitted underpayment of ~1,500 staff across multiple venues over 5+ years; $1.6M backpaid + court penalties.
- investigation2024FWO v Deliveroo Australia (sham contracting)
Multi-year disputes around gig-economy worker status; FWC determined Deliveroo rider was employee (overturned on appeal); ongoing reform under Closing Loopholes Act.
- civil penalty2024FWO v United Petroleum
Service station franchisor + franchisees prosecuted for underpayment of visa-holder workers + record-keeping breaches.
- compliance notice2024FWO investigation — Bunnings Group (allowances + petty cash)
Bunnings self-reported allowance and petty-cash payment errors affecting employees; remediation announced.
- investigation2024FWO v Grill'd (franchisor liability)
FWO investigation into Grill'd franchisor / franchisee underpayment matters.
- investigation2024FWO v law firms — admin staff underpayment
Self-disclosed underpayment of admin + paralegal staff; common in legal services industry due to award misclassification.
- class action2024Merivale class action settlement (underpayment)
Class action by ~6,000 Merivale workers alleging systematic underpayment under flat-rate weekly arrangements rather than award.
- compliance notice2017FWO v Made Establishment / George Calombaris (wage theft)
Made Establishment self-reported underpayment of $7.83 million to 515 staff over six years across multiple hospitality venues.
- civil penalty2017FWO court orders — 7-Eleven franchisee wage recovery
Multiple franchisee prosecutions following systemic underpayment of visa-holder workers across the 7-Eleven network.
- investigation2016FWO investigation into 7-Eleven franchisee network
Systemic underpayment across the 7-Eleven franchisee network, including doctored payroll records and underpayment of visa-holder workers.
- compliance partnership2014FWO investigation into Coles trolley collectors
FWO found systemic underpayment of trolley collectors engaged through subcontractors at Coles supermarkets across Australia.
Scope topics
Parent legislation
Source: regulator's own website. Rules Mate links and summarises — we don't republish full statutory text.