Does Consumer Credit Hardship Notice (NCC ss 72-73) apply to credit licensees and mortgage brokers?
A computed answer from the Rules Mate applicability engine, with the exact condition, the outcome for every structure and size, and the primary source.
Short answer: Yes
Yes. This obligation applies to credit licensees and mortgage brokers whatever their structure or size. The deciding fact: Credit licensee industry · Sells to consumers.
The obligation in brief
Consumer Credit Hardship Notice (NCC ss 72-73). Section 72 NCC. Debtors may give hardship notice; credit provider must respond + consider varying credit contract within 21 days.
Trigger: Hardship notice from debtor.
Why credit licensees & mortgage brokers get a different answer
Rules Mate runs its applicability engine across 9 business structures and 6 size bands for each of the 35 industries it maps. For 33 of those industries the answer for "Consumer Credit Hardship Notice (NCC ss 72-73)" is no. Credit licensees & mortgage brokers is one of the 2 where the answer is different: yes.
The deciding fact for credit licensees and mortgage brokers: Credit licensee industry · Sells to consumers.
About the industry: ACL holders and mortgage brokers under the NCCP Act.
Compare a professional services (general) business with 6–19 employees structured as a Pty Ltd company: the obligation does not apply (Requires an ACL or credit activity and consumer customers).
Answer by business structure and size
Each cell is the engine's outcome for a business in credit licensees & mortgage brokers with that structure and size, assuming it sells to consumers and small businesses and holds customer contact details. "Check" means the obligation turns on a fact the industry does not settle.
| Structure | No employees | 1–5 employees | 6–19 employees | 20–99 employees | 100–499 employees | 500+ employees |
|---|---|---|---|---|---|---|
| Sole trader | Yes | Yes | Yes | Yes | Yes | Yes |
| Partnership | Yes | Yes | Yes | Yes | Yes | Yes |
| Trust | Yes | Yes | Yes | Yes | Yes | Yes |
| Pty Ltd company | Yes | Yes | Yes | Yes | Yes | Yes |
| Public company | Yes | Yes | Yes | Yes | Yes | Yes |
| Not-for-profit (unregistered) | Yes | Yes | Yes | Yes | Yes | Yes |
| Registered charity | Yes | Yes | Yes | Yes | Yes | Yes |
| Super fund | Yes | Yes | Yes | Yes | Yes | Yes |
| Foreign company | Yes | Yes | Yes | Yes | Yes | Yes |
What the obligation requires
- When due
- Respond within 21 days.
- Evidence to keep
- Hardship correspondence + assessment file + variation document.
- Regulator
- ASIC and AFCA
- Jurisdiction
- Commonwealth (national)
Other obligations where credit licensees & mortgage brokers differ from the norm
- Comply with NCCP responsible lending obligations: Yes
- Mortgage broker best interests duty: Only if
- Small Amount Credit Contract + Consumer Lease caps (post-SACC reforms): Only if
- Display comparison rate on credit product advertising: Yes
- Pre-2025 ban on unsolicited credit limit increase invitations: Only if
- Respond to hardship notices within statutory timeframe: Yes
- All 11 answers for credit licensees & mortgage brokers
Other industries with a non-default answer
Questions
- Does Consumer Credit Hardship Notice (NCC ss 72-73) apply to credit licensees and mortgage brokers?
- Yes. This obligation applies to credit licensees and mortgage brokers whatever their structure or size. The deciding fact: Credit licensee industry · Sells to consumers.
- Is the answer the same for every industry?
- No. For 33 of the 35 industries Rules Mate maps, the answer is no. Credit licensees & mortgage brokers is one of 2 industries with a different answer.
Related
Sources
Computed by the Rules Mate applicability engine from the published obligation corpus; facts last checked 3 October 2026. Rules Mate is not a law firm and this is general information, not legal advice. Confirm your position with the regulator source or a qualified adviser before acting.