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Telstra fined $18 million for misleading Belong customers over broadband speed claims

civil penalty3 Oct 2025Penalty $18.00M

Respondent

Telstra

Facts

Telstra has been ordered by the Federal Court to pay a penalty of $18 million for breaching the Australian Consumer Law after it moved almost 9,000 Belong customers to a lower speed plan without telling them.

Outcome

ACCC civil penalty of $18,000,000 — Telstra (2025-10-03). See the ACCC source for the full terms.

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Read the source

https://www.accc.gov.au/media-release/telstra-fined-18-million-for-misleading-belong-customers-over-broadband-speed-claims

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