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Enforcement/acccCWLTH

Bupa ordered to pay $35 million for unconscionable conduct and making misleading representations about members' health insurance entitlements

civil penalty11 Dec 2025Penalty $35.00M

Respondent

Bupa HI Pty Ltd

Facts

Bupa HI Pty Ltd (Bupa) has been ordered by the Federal Court to pay $35 million in penalties for engaging in unconscionable conduct and making false or misleading representations to Bupa members, hospitals and medical providers about the members’ entitlements to private health insurance benefits for certain claims.

Outcome

ACCC civil penalty of $35,000,000 — Bupa HI Pty Ltd (2025-12-11). See the ACCC source for the full terms.

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Read the source

https://www.accc.gov.au/media-release/bupa-ordered-to-pay-35-million-for-unconscionable-conduct-and-making-misleading-representations-about-members-health-insurance-entitlements

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