Guidance
Consumer guarantees under the ACL
ACL Pt 3-2 Div 1 consumer guarantees + refund/replacement remedies.
In plain English
This guidance explains consumer guarantees under the Australian Consumer Law, including refunds and replacements.
The Australian Consumer Law’s consumer guarantees apply to businesses selling goods and services. These guarantees ensure products and services meet certain standards. The ACCC provides this guidance. It covers refunds and replacements when guarantees aren't met. The guidance is regularly reviewed by the ACCC.
Why it matters
Businesses must understand and comply with consumer guarantees. Failing to do so can lead to consumer dissatisfaction and potential disputes. This guidance helps ensure fair trading practices and protects consumer rights.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ACCC →Topics
Source: https://accc.gov.au/consumers/consumer-rights-guarantees. Rules Mate indexes + summarises; always verify against the regulator's live publication.