Guidance
Customer Service Guarantee standard
Telco connection + repair maximum timeframes.
In plain English
This guidance explains timeframes for connecting and repairing telecommunications services.
The Australian Communications and Media Authority (ACMA) provides this guidance. It applies to telco providers. It sets maximum timeframes for connecting new services and repairing existing ones. The guidance helps ensure customers receive timely service. It is a standard under the Competition and Consumer Act 2010.
Why it matters
Telco providers need to follow these timeframes. Meeting them helps maintain customer satisfaction. It also reduces potential complaints and ensures compliance with consumer protection laws.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ACMA →Topics
Source: https://acma.gov.au/customer-service-guarantee. Rules Mate indexes + summarises; always verify against the regulator's live publication.