ACMA
Australian Communications and Media Authority
Telecommunications, broadcasting, radio, and online content regulator. Administers Spam Act, Do Not Call Register, telecom consumer codes.
10
Obligations enforced
8
Enforcement actions tracked
5
Scope topics
Obligations enforced by ACMA (10)
- criticalCWLTHComply with Interactive Gambling Act 2001
Prohibited interactive gambling services (online casino, in-play sports betting) banned in/to Australia.
- criticalAll statesHold state-issued gambling licence (operator + venue)
Wagering, casino, gaming machine + lottery operators require state-issued licences with operator probity.
- highCWLTHComply with the Spam Act 2003 (consent, identify, unsubscribe)
All commercial electronic messages must have consent, identify the sender, and offer a working unsubscribe.
- highCWLTHComply with the Reducing Scam Calls and Scam SMs Industry Code
CSPs must implement controls to detect, trace and block scam calls and SMs, including SMS Sender ID Register.
- highCWLTHComply with BetStop self-exclusion and responsible wagering rules (interactive wagering providers)
Licensed interactive wagering providers must close the accounts of BetStop registrants, stop marketing to them and refuse credit-card, credit and digital-currency payment.
- highCWLTHComply with Telecommunications Consumer Protections (TCP) Code
Telcos must comply with the binding TCP Code covering credit assessment, billing, complaint handling and unwelcome contact.
- highCWLTHComply with Customer Service Guarantee (CSG) for standard phone services
Telstra + other carriers must meet CSG performance benchmarks for installations + faults.
- highCWLTHWash outbound marketing lists against the Do Not Call Register
Lists must be washed within 30 days of the call/SMS unless valid consent.
- highCWLTHTelco data retention — 2 years (Part 5-1A Telecommunications Act)
Carriers + CSPs must retain telco metadata for 2 years.
- mediumCWLTHCustomer Service Guarantee (CSG)
Standard telephone service providers face CSG financial penalties for missed connection + repair timeframes.
Recent ACMA enforcement
- infringement2025ACMA scam call enforcement against telcos
ACMA issued infringement notices to multiple smaller carriers for failure to implement scam call traceback rules.
- infringement2024ACMA Spam Act enforcement — 2024 wave
ACMA infringement notices across 2024 against multiple companies for Spam Act + DNCR breaches — totals exceed $10M in penalties.
- infringement$2.0M2024ACMA infringement — Doordash (Spam Act)
DoorDash sent ~500K commercial messages with non-functional unsubscribe.
- infringement2024ACMA scam call enforcement waves 2024
Multiple infringement notices against smaller carriers for scam call code compliance failures.
- infringement2024ACMA enforcement — Domain.com.au (scam call traceback)
ACMA investigated traceback failures involving impersonation scam calls.
- infringement$412K2024ACMA infringement notice — Uber Australia Pty Ltd (Spam Act)
Uber sent more than 2 million commercial electronic messages without consent or proper unsubscribe facility.
- court enforceable undertaking$3.5M2023ACMA enforcement — Commonwealth Bank (Spam Act)
CBA sent more than 65 million emails over a 4-year period containing inadequate or non-functional unsubscribe facilities.
- infringement$2.5M2023ACMA enforcement — Pizza Hut Australia (Spam Act)
Pizza Hut sent over 10 million marketing messages without consent or proper unsubscribe over 2-year period.
Scope topics
Parent legislation
Source: regulator's own website. Rules Mate links and summarises — we don't republish full statutory text.