Comply with BetStop self-exclusion and responsible wagering rules (interactive wagering providers)
Licensed interactive wagering providers must close the accounts of BetStop registrants, stop marketing to them and refuse credit-card, credit and digital-currency payment.
Who must comply
Licensed interactive wagering providers offering online or telephone betting to customers in Australia (about 150 providers). Online and telephone wagering operators are also bound by the credit ban.
What triggers it
Holding a wagering licence and offering interactive wagering services; each new BetStop registration by a customer triggers account closure and a marketing stop.
When due
Continuously: accounts of newly registered people must be closed as soon as practicable, and checks against the register apply before opening accounts and sending marketing.
Evidence required
BetStop integration and account-closure logs; marketing suppression lists and records showing BetStop information in electronic messages; payment-method controls blocking credit cards and digital currency; compliance reviews under the ACMA's guidelines on reasonable precautions and due diligence.
Max penalty
The ACMA investigates breaches of the Interactive Gambling Act self-exclusion rules and can impose penalties and accept court-enforceable undertakings. In September 2026 Dabble Sports Pty Ltd paid $1,069,200 in penalties and gave a two-year court-enforceable undertaking after failing to close 157 accounts of BetStop registrants and sending 839 messages to self-excluded people
Summary
Licensed interactive wagering providers must follow the rules for BetStop, the National Self-Exclusion Register, under the Interactive Gambling Act 2001 and the Register rules, which the ACMA enforces. A person who registers with BetStop is excluded from all of the approximately 150 licensed wagering providers in Australia for a period from 3 months to a lifetime. Providers must close the person's betting accounts as soon as practicable, must not let them place a bet or open a new account, and must stop sending them electronic marketing; marketing messages to other customers must include information about BetStop. Since 11 June 2024 online and telephone wagering operators may not accept payment by credit card, funds linked to a credit card or digital currency, and it is illegal for them to provide credit or help customers obtain credit. New laws from 1 January 2027 substantially increase penalties for breaching the BetStop rules.
Enforced by
Industries
Topics
Related
- All statesHold state-issued gambling licence (operator + venue)Wagering, casino, gaming machine + lottery operators require state-issued licences with operator probity.
- CWLTHComply with Interactive Gambling Act 2001Prohibited interactive gambling services (online casino, in-play sports betting) banned in/to Australia.
- All statesRSA + RCG mandatory training (liquor + gaming)Staff serving alcohol or in gaming venues need RSA / RCG certificates.
Reading
Frequently asked questions
- Who must comply with BetStop self-exclusion and responsible wagering rules (interactive wagering providers)?
- Licensed interactive wagering providers offering online or telephone betting to customers in Australia (about 150 providers). Online and telephone wagering operators are also bound by the credit ban.
- What triggers BetStop self-exclusion and responsible wagering rules (interactive wagering providers)?
- Holding a wagering licence and offering interactive wagering services; each new BetStop registration by a customer triggers account closure and a marketing stop.
- When is BetStop self-exclusion and responsible wagering rules (interactive wagering providers) due?
- Continuously: accounts of newly registered people must be closed as soon as practicable, and checks against the register apply before opening accounts and sending marketing.
- What is the maximum penalty for BetStop self-exclusion and responsible wagering rules (interactive wagering providers)?
- The ACMA investigates breaches of the Interactive Gambling Act self-exclusion rules and can impose penalties and accept court-enforceable undertakings. In September 2026 Dabble Sports Pty Ltd paid $1,069,200 in penalties and gave a two-year court-enforceable undertaking after failing to close 157 accounts of BetStop registrants and sending 839 messages to self-excluded people
- What evidence is required for BetStop self-exclusion and responsible wagering rules (interactive wagering providers)?
- BetStop integration and account-closure logs; marketing suppression lists and records showing BetStop information in electronic messages; payment-method controls blocking credit cards and digital currency; compliance reviews under the ACMA's guidelines on reasonable precautions and due diligence.
Source: https://www.acma.gov.au/interactive-wagering-providers. Rules Mate is not a law firm. Always verify against the live regulator source before acting.