Comply with the Reducing Scam Calls and Scam SMs Industry Code
CSPs must implement controls to detect, trace and block scam calls and SMs, including SMS Sender ID Register.
Who must comply
Carriers and carriage service providers.
What triggers it
Providing voice/SMS services.
When due
Continuous.
Evidence required
Scam controls documentation; ACMA reporting where required.
Max penalty
Up to $250,000 for breaching an ACMA direction to comply with the code; ACMA can also issue directions
Summary
The C661:2022 Code (Reducing Scam Calls and Scam SMs) is enforceable under the Telco Act. Carriers and CSPs must implement traceback, detection, blocking and reporting controls. SMS Sender ID Register operating from 2024.
Enforced by
Source legislation
Industries
Topics
Related obligations
- CWLTHComply with Telecommunications Consumer Protections (TCP) CodeTelcos must comply with the binding TCP Code covering credit assessment, billing, complaint handling and unwelcome contact.
- CWLTHComply with Customer Service Guarantee (CSG) for standard phone servicesTelstra + other carriers must meet CSG performance benchmarks for installations + faults.
- CWLTHTelco data retention — 2 years (Part 5-1A Telecommunications Act)Carriers + CSPs must retain telco metadata for 2 years.
- CWLTHCustomer Service Guarantee (CSG)Standard telephone service providers face CSG financial penalties for missed connection + repair timeframes.
Frequently asked questions
- Who must comply with the Reducing Scam Calls and Scam SMs Industry Code?
- Carriers and carriage service providers.
- What triggers the Reducing Scam Calls and Scam SMs Industry Code?
- Providing voice/SMS services.
- When is the Reducing Scam Calls and Scam SMs Industry Code due?
- Continuous.
- What is the maximum penalty for the Reducing Scam Calls and Scam SMs Industry Code?
- Up to $250,000 for breaching an ACMA direction to comply with the code; ACMA can also issue directions
- What evidence is required for the Reducing Scam Calls and Scam SMs Industry Code?
- Scam controls documentation; ACMA reporting where required.
Source: https://acma.gov.au/scams-action. Rules Mate is not a law firm. Always verify against the live regulator source before acting.