INFO 176
What to do if you are dissatisfied with a decision by the Australian Financial Complaints Authority
This is Information Sheet 176 (INFO 176). It explains what you should do if you are dissatisfied with a decision made by the Australian Financial Complaints Authority (AFCA).
In plain English
INFO 176 explains what to do if you disagree with a decision made by the Australian Financial Complaints Authority (AFCA).
This information sheet, INFO 176, applies to anyone who is unhappy with an AFCA decision. It outlines the process for seeking a review. It explains how to contact ASIC if you believe AFCA made an error. The guidance does not state a commencement or revision date.
Why it matters
If you believe AFCA’s decision was incorrect, this guide explains your options for escalating the matter to ASIC. Understanding this process is important for maintaining consumer protection and demonstrating good governance.
AI-assisted summary, grounded in the source link below. Generated 2026-05-23 via gemma3:12b.
Issuing regulator
ASIC →Topics
Source: https://www.asic.gov.au/about-asic/contact-us/reporting-misconduct-to-asic/what-to-do-if-you-are-dissatisfied-with-a-decision-by-the-australian-financial-complaints-authority/. Rules Mate indexes + summarises; always verify against the regulator's live publication.