Aged care providers compliance in New South Wales

Comply with Aged Care Quality Standards (Aged Care Act 2024)

From 1 November 2025, providers must comply with the strengthened Aged Care Quality Standards.

Make mandatory notifications to AHPRA

Practitioners, employers and education providers must notify AHPRA of conduct that puts the public at risk.

Comply with Serious Incident Response Scheme (aged care)

Residential and home-care providers must notify Aged Care Quality and Safety Commission of priority 1 incidents within 24 hours.

Registered nurse on duty 24/7 in residential aged care

Residential aged care providers must have a registered nurse on duty 24 hours a day.

Comply with Aged Care Code of Conduct

All providers + workers must comply with the federal Aged Care Code of Conduct.

Comply with restrictive practices rules + behaviour support plans

Use of restrictive practices in aged care must be a last resort and meet strict conditions.

Key personnel obligations under Aged Care Act 2024

Aged care key personnel — board + senior — owe statutory duties + face personal sanctions.

AN-ACC funding classification compliance (residential)

Residential aged care funding driven by AN-ACC classification of each resident.

Implement Food Safety Program where prescribed (Standard 3.2.1)

High-risk food businesses must implement a documented Food Safety Program audited by a recognised food safety auditor.

Charter of Aged Care Rights — disclose + uphold

Approved providers must give consumers the Charter + uphold rights described.