Charter of Aged Care Rights — disclose + uphold
Approved providers must give consumers the Charter + uphold rights described.
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Who must comply
Approved aged care providers.
What triggers it
Onboarding a consumer.
When due
Onboarding; ongoing.
Evidence required
Acknowledged Charter; staff training records; complaint response.
Max penalty
ACQSC compliance action; sanctions
Summary
Charter of Aged Care Rights (under the Aged Care Quality Standards) gives 14 rights including safe + high quality care, independence + choice, privacy + information. Providers must give consumers a copy + obtain acknowledgement + uphold the rights.
Enforced by
Source legislation
Industries
Topics
aged-carerights
Related obligations
- CWLTHComply with Aged Care Quality Standards (Aged Care Act 2024)From 1 November 2025, providers must comply with the strengthened Aged Care Quality Standards.
- CWLTHComply with Serious Incident Response Scheme (aged care)Residential and home-care providers must notify Aged Care Quality and Safety Commission of priority 1 incidents within 24 hours.
- CWLTHRegistered nurse on duty 24/7 in residential aged careResidential aged care providers must have a registered nurse on duty 24 hours a day.
- CWLTHComply with Aged Care Code of ConductAll providers + workers must comply with the federal Aged Care Code of Conduct.
- CWLTHComply with restrictive practices rules + behaviour support plansUse of restrictive practices in aged care must be a last resort and meet strict conditions.
- CWLTHKey personnel obligations under Aged Care Act 2024Aged care key personnel — board + senior — owe statutory duties + face personal sanctions.
Frequently asked questions
- Who must comply with Charter of Aged Care Rights — disclose + uphold?
- Approved aged care providers.
- What triggers Charter of Aged Care Rights — disclose + uphold?
- Onboarding a consumer.
- When is Charter of Aged Care Rights — disclose + uphold due?
- Onboarding; ongoing.
- What is the maximum penalty for Charter of Aged Care Rights — disclose + uphold?
- ACQSC compliance action; sanctions
- What evidence is required for Charter of Aged Care Rights — disclose + uphold?
- Acknowledged Charter; staff training records; complaint response.
Source: https://agedcarequality.gov.au/consumers/charter-of-aged-care-rights. Rules Mate is not a law firm. Always verify against the live regulator source before acting.