General Insurance Code of Practice 2020
ICA member insurers bound by service standards + claims handling timeframes.
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Who must comply
All Insurance Council of Australia members.
What triggers it
Customer relationship establishment + claim lodgement.
When due
Ongoing. Strict claims handling timeframes.
Evidence required
Claims management system + complaint handling logs + CGC reporting.
Max penalty
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Summary
General Insurance Code of Practice 2020 + 2024 amendments. Governs claims handling, financial hardship, vulnerable customers, sales practices. Code Governance Committee + AFCA enforces.
Enforced by
Topics
insuranceconduct
Related obligations
- CWLTHLife Insurance Code of Practice 2.0FSC member life insurers bound by Code 2.0 (commenced 1 July 2023).
- CWLTHComply with claims handling + settling as a financial service (s 766A)From 1 January 2022, insurance claims handling is a financial service requiring AFSL authorisation.
- CWLTHBanking Code of Practice 2025ABA member banks bound by the Banking Code — fair conduct + dispute resolution requirements.
- CWLTHComply with Private Health Insurance Act 2007 + APRA rulesPrivate health insurers regulated by APRA + PHIO; community rating, complaints + claims rules apply.
- CWLTHComply with General Insurance Code of Practice (ICA)ICA Code binds member insurers on conduct + claims + complaints.
- CWLTHManage business interruption claim definitions (post-pandemic precedent)BI insurance policies must clearly define pandemic exclusions per Federal Court guidance.
Frequently asked questions
- Who must comply with General Insurance Code of Practice 2020?
- All Insurance Council of Australia members.
- What triggers General Insurance Code of Practice 2020?
- Customer relationship establishment + claim lodgement.
- When is General Insurance Code of Practice 2020 due?
- Ongoing. Strict claims handling timeframes.
- What evidence is required for General Insurance Code of Practice 2020?
- Claims management system + complaint handling logs + CGC reporting.
Source: https://insurancecouncil.com.au/cop/. Rules Mate is not a law firm. Always verify against the live regulator source before acting.