General Insurance Code of Practice 2020
ICA member insurers bound by service standards + claims handling timeframes.
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Who must comply
All Insurance Council of Australia members.
What triggers it
Customer relationship establishment + claim lodgement.
When due
Ongoing. Strict claims handling timeframes.
Evidence required
Claims management system + complaint handling logs + CGC reporting.
Max penalty
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Summary
General Insurance Code of Practice 2020 + 2024 amendments. Governs claims handling, financial hardship, vulnerable customers, sales practices. Code Governance Committee + AFCA enforces.
Enforced by
Topics
insuranceconduct
Source: https://insurancecouncil.com.au/cop/. Rules Mate is not a law firm. Always verify against the live regulator source before acting.