Report serious NDIS incidents to the NDIS Commission
Death, serious injury, abuse, neglect, unauthorised restrictive practices, and sexual misconduct must be notified.
Who must comply
Registered NDIS providers (and unregistered for serious matters).
What triggers it
Occurrence of a reportable incident in connection with NDIS supports.
When due
Initial report within 24 hours; 5-day follow-up; investigation outcomes as required.
Evidence required
NDIS Commission notification (via portal), incident management plan, investigation record.
Max penalty
Civil penalties up to ~$66K per breach plus registration/banning actions
Summary
Registered NDIS providers must notify the NDIS Quality and Safeguards Commission of reportable incidents under the NDIS Act and Rules. Five categories: death; serious injury; abuse or neglect; unlawful sexual or physical contact; sexual misconduct; unauthorised use of restrictive practices. Initial report within 24 hours of becoming aware; 5-day follow-up.
Enforced by
Source legislation
Industries
Topics
Related obligations
- CWLTHReport cyber security incidents to ASD (SOCI)Critical infrastructure asset operators must report critical incidents within 12 hours and other incidents within 72 hours.
- CWLTHComply with NDIS Practice StandardsRegistered NDIS providers must meet the NDIS Practice Standards for their registration groups.
- CWLTHVerify NDIS worker screening clearanceRegistered providers must only engage workers in risk-assessed roles with a current NDIS Worker Screening clearance.
- CWLTHComply with Serious Incident Response Scheme (aged care)Residential and home-care providers must notify Aged Care Quality and Safety Commission of priority 1 incidents within 24 hours.
- CWLTHComply with NDIS Pricing Arrangements + Price LimitsNDIS providers must claim within NDIA-published price limits + arrangements.
- CWLTHDevelop + authorise Behaviour Support Plans for restrictive practicesUse of restrictive practices in NDIS supports requires a comprehensive Behaviour Support Plan.
Frequently asked questions
- Who must comply with serious NDIS incidents to the NDIS Commission?
- Registered NDIS providers (and unregistered for serious matters).
- What triggers serious NDIS incidents to the NDIS Commission?
- Occurrence of a reportable incident in connection with NDIS supports.
- When is serious NDIS incidents to the NDIS Commission due?
- Initial report within 24 hours; 5-day follow-up; investigation outcomes as required.
- What is the maximum penalty for serious NDIS incidents to the NDIS Commission?
- Civil penalties up to ~$66K per breach plus registration/banning actions
- What evidence is required for serious NDIS incidents to the NDIS Commission?
- NDIS Commission notification (via portal), incident management plan, investigation record.
Source: https://ndiscommission.gov.au/providers/incident-management-and-reportable-incidents. Rules Mate is not a law firm. Always verify against the live regulator source before acting.