Consumer law (ACL)
Australian Consumer Law obligations covering consumer guarantees, unfair contract terms, product safety and recalls, misleading conduct, and pricing practices.
7
Obligations
1
Regulators
0
Recent enforcement
Regulators
Obligations (7)
- criticalCWLTHcurrentButton + coin battery safety standard (mandatory)
Suppliers of products containing button + coin batteries must meet 2022 mandatory standard.
- criticalCWLTHcurrentComply with mandatory product safety standards + bans (ACL)
Schedule 2 ACL — suppliers must comply with mandatory product safety standards + permanent bans.
- highCWLTHcurrentAvoid unfair contract terms in standard form consumer & small business contracts
From November 2023, unfair contract terms carry pecuniary penalties — up to $50M per term.
- highCWLTHcurrentCountry of Origin Labelling for food (CoOL Information Standard)
Food sold in Australia must carry country-of-origin labelling per the 2016 Information Standard.
- highCWLTHcurrentHonour consumer guarantees under the Australian Consumer Law
Goods and services supplied to consumers come with automatic statutory guarantees that cannot be excluded.
- highCWLTHcurrentNotify ACCC of a voluntary recall within 2 days
Suppliers must notify the ACCC within 2 days of initiating a voluntary consumer product recall.
- mediumCWLTHcurrentLoyalty programs must comply with ACL transparency + UCT
Loyalty program T&Cs governed by ACL — UCT regime + misleading conduct.