Who must comply with BetStop self-exclusion and responsible wagering rules?
The applicability test for Comply with BetStop self-exclusion and responsible wagering rules (interactive wagering providers) (ACMA), computed across 35 industries, 9 business structures and 6 size bands.
Short answer: Some businesses
Applies when the business has industry: Gambling & wagering.
What the obligation is
Licensed interactive wagering providers must close the accounts of BetStop registrants, stop marketing to them and refuse credit-card, credit and digital-currency payment.
Licensed interactive wagering providers must follow the rules for BetStop, the National Self-Exclusion Register, under the Interactive Gambling Act 2001 and the Register rules, which the ACMA enforces. A person who registers with BetStop is excluded from all of the approximately 150 licensed wagering providers in Australia for a period from 3 months to a lifetime. Providers must close the person's betting accounts as soon as practicable, must not let them place a bet or open a new account, and must stop sending them electronic marketing; marketing messages to other customers must include information about BetStop. Since 11 June 2024 online and telephone wagering operators may not accept payment by credit card, funds linked to a credit card or digital currency, and it is illegal for them to provide credit or help customers obtain credit. New laws from 1 January 2027 substantially increase penalties for breaching the BetStop rules.
The applicability test
Applies when the business has industry: Gambling & wagering.
How the regulator frames it: Licensed interactive wagering providers offering online or telephone betting to customers in Australia (about 150 providers). Online and telephone wagering operators are also bound by the credit ban.
What triggers it: Holding a wagering licence and offering interactive wagering services; each new BetStop registration by a customer triggers account closure and a marketing stop.
Jurisdiction: Commonwealth law, so the test is the same in every state and territory.
Which industries are in or out
Outcome across the 35 industries Rules Mate maps (1 of 35: yes; 34 of 35: no).
| Industry | Answer |
|---|---|
| Gambling & wagering | Yes |
| No | 34 other industries |
Business structure and size
Structure does not change the answer in gambling & wagering: for every structure the answer is "yes".
Size does not change the answer in gambling & wagering: at every size band the answer is "yes".
Worked examples
Each line is one run of the Rules Mate applicability engine for a single business profile, with the reason the engine gives:
- Pty Ltd company in gambling & wagering with 6–19 employees, turnover $1M–$3M: applies. Industry: Gambling & wagering.
- Pty Ltd company in real estate agents with 6–19 employees, turnover $1M–$3M: does not apply. Requires industry: Gambling & wagering.
What you must do, and when
- When due
- Continuously: accounts of newly registered people must be closed as soon as practicable, and checks against the register apply before opening accounts and sending marketing.
- Frequency
- Ongoing
- Evidence to keep
- BetStop integration and account-closure logs; marketing suppression lists and records showing BetStop information in electronic messages; payment-method controls blocking credit cards and digital currency; compliance reviews under the ACMA's guidelines on reasonable precautions and due diligence.
- Status
- Current
- Priority
- High
Penalty for not complying
Maximum penalty: The ACMA investigates breaches of the Interactive Gambling Act self-exclusion rules and can impose penalties and accept court-enforceable undertakings. In September 2026 Dabble Sports Pty Ltd paid $1,069,200 in penalties and gave a two-year court-enforceable undertaking after failing to close 157 accounts of BetStop registrants and sending 839 messages to self-excluded people.
Audit or assurance level
Rules Mate has not yet classified the audit or assurance level for this obligation. Any audit, review or certification requirement is set by the regulator source listed below.
Obligations with the same applicability test
If this obligation applies to you, so do these 2: the engine uses the same rule for each.
What usually applies alongside it
Across the 1,890 business profiles Rules Mate evaluates, these obligations apply to most of the businesses this one applies to, and are far more common among them than among businesses generally:
- RSA + RCG mandatory training (liquor + gaming): applies to 100% of the same businesses (17.5× the overall rate)
- Designate an AML/CTF Compliance Officer: applies to 100% of the same businesses (4.4× the overall rate)
- Enrol with AUSTRAC as a reporting entity: applies to 100% of the same businesses (4.4× the overall rate)
- Maintain a written AML/CTF program: applies to 100% of the same businesses (4.4× the overall rate)
Where it sits in the corpus
Rules Mate tracks 4 published obligations tagged "gambling", 2 of them rated critical. For a professional services Pty Ltd company with 6–19 employees operating in every state, 0 of those apply outright. This obligation is rated high priority, and is an ongoing duty.
Regulator, legislation and tools
Regulated by Australian Communications and Media Authority.
ACMA: Telecommunications, broadcasting, radio, and online content regulator. Administers Spam Act, Do Not Call Register, telecom consumer codes.
Free tools that help with this obligation:
Questions
- Who must comply with BetStop self-exclusion and responsible wagering rules?
- Applies when the business has industry: Gambling & wagering.
- Do sole traders need to comply with BetStop self-exclusion and responsible wagering rules?
- Yes. Looking in gambling & wagering and every size band, the engine's answer for a sole trader is: yes.
- Do businesses with 1–5 employees need to comply with BetStop self-exclusion and responsible wagering rules?
- Yes (1–5 employees, turnover $100K–$1M).
- When is "Comply with BetStop self-exclusion and responsible wagering rules" due?
- Continuously: accounts of newly registered people must be closed as soon as practicable, and checks against the register apply before opening accounts and sending marketing.
Related
Sources
Computed by the Rules Mate applicability engine from the published obligation corpus; facts last checked 3 October 2026. Rules Mate is not a law firm and this is general information, not legal advice. Confirm your position with the regulator source or a qualified adviser before acting.