Industry-specific regulation
Sector-specific compliance regimes: aged care, NDIS, RTOs, higher education, aviation, maritime, food safety, gambling and licensing.
34
Obligations
14
Regulators
20
Recent enforcement
Regulators
Obligations (34)
- criticalCWLTHcurrentRegistered nurse on duty 24/7 in residential aged care
Residential aged care providers must have a registered nurse on duty 24 hours a day.
- criticalCWLTHcurrentComply with Aged Care Code of Conduct
All providers + workers must comply with the federal Aged Care Code of Conduct.
- criticalCWLTHcurrentComply with restrictive practices rules + behaviour support plans
Use of restrictive practices in aged care must be a last resort and meet strict conditions.
- criticalCWLTHcurrentMaintain CRICOS registration (international student providers)
Providers offering education to overseas students must be CRICOS-registered and comply with the National Code 2018.
- criticalCWLTHcurrentKey personnel obligations under Aged Care Act 2024
Aged care key personnel — board + senior — owe statutory duties + face personal sanctions.
- criticalCWLTHcurrentAN-ACC funding classification compliance (residential)
Residential aged care funding driven by AN-ACC classification of each resident.
- criticalCWLTHcurrentComply with NDIS Pricing Arrangements + Price Limits
NDIS providers must claim within NDIA-published price limits + arrangements.
- criticalCWLTHcurrentDevelop + authorise Behaviour Support Plans for restrictive practices
Use of restrictive practices in NDIS supports requires a comprehensive Behaviour Support Plan.
- criticalCWLTHcurrentAir Operator's Certificate & AMOS (CASR 119/121)
Commercial air transport operators need an Air Operator's Certificate (AOC) under CASR Parts 119/121, plus an AMOS and a safety management system.
- criticalCWLTHcurrentComply with Standards for RTOs
Registered training organisations must comply with the Standards for RTOs 2025 from 1 July 2025.
- criticalCWLTHcurrentComply with NDIS Practice Standards
Registered NDIS providers must meet the NDIS Practice Standards for their registration groups.
- criticalCWLTHcurrentComply with MARPOL — Protection of the Sea (Prevention of Pollution from Ships) Act 1983
Ship operators must comply with MARPOL Convention implementation.
- criticalCWLTHcurrentComply with NDIS quality auditor cycle for registered providers
Registered NDIS providers must pass NDIS Quality auditor cycle (verification + certification audits).
- criticalCWLTHcurrentNDIS fraud prevention + reporting obligations
NDIS providers must implement fraud-prevention systems + report suspected fraud.
- criticalCWLTHcurrentReport serious NDIS incidents to the NDIS Commission
Death, serious injury, abuse, neglect, unauthorised restrictive practices, and sexual misconduct must be notified.
- criticalCWLTHcurrentComply with Aged Care Quality Standards (Aged Care Act 2024)
From 1 November 2025, providers must comply with the strengthened Aged Care Quality Standards.
- criticalCWLTHcurrentVerify NDIS worker screening clearance
Registered providers must only engage workers in risk-assessed roles with a current NDIS Worker Screening clearance.
- criticalCWLTHcurrentComply with Serious Incident Response Scheme (aged care)
Residential and home-care providers must notify Aged Care Quality and Safety Commission of priority 1 incidents within 24 hours.
- highCWLTHcurrentFatigue Risk Management System (FRMS) — Pt 121, 135, 141, 142
Air operators must operate within prescribed FDP or approved FRMS.
- highCWLTHcurrentAppoint a certified Food Safety Supervisor (FSS)
Food businesses serving ready-to-eat food must have a trained FSS reasonably available.
- highCWLTHupcomingComply with Plain English Allergen Labelling (PEAL)
From 25 February 2026, allergen labelling must use plain English and a standardised format.
- highACTupcomingRegister for ACT portable long service leave (hospitality / beauty)
ACT extends portable LSL to cafés, restaurants, accommodation, hair and beauty from 1 January 2027 (deferred from 1 July 2026).
- highCWLTHcurrentHold a Remote Pilot Licence / RPAS operator certificate (drones)
Commercial drone operations require operator certification + remote pilot licensing.
- highCWLTHcurrentSurvey + certify Domestic Commercial Vessels (DCV)
AMSA-administered Marine Order 503 requires periodic survey and certification of commercial vessels.
- highCWLTHcurrentCountry of Origin Labelling for food (CoOL Information Standard)
Food sold in Australia must carry country-of-origin labelling per the 2016 Information Standard.
- highCWLTHcurrentImplement Food Safety Management Tool (Standard 3.2.2A)
Category 1 food businesses must use a Food Safety Management Tool to verify critical controls.
- highCWLTHcurrentComply with state Responsible Gambling Codes of Practice
Licensed gambling operators must implement responsible gambling controls including self-exclusion, intervention and staff training.
- highCWLTHcurrentContribute to the Tuition Protection Service (TPS)
CRICOS-registered providers must contribute to TPS protecting overseas student fees.
- highCWLTHcurrentReport to NCVER (AVETMISS) — RTOs
RTOs must submit AVETMISS-compliant student + enrolment data to NCVER.
- highCWLTHcurrentHold organic certification before claiming 'organic'
Use of 'organic' on food labels requires certification by an accredited certifier under NASAA / ACO.
- highCWLTHcurrentFood Act state licensing + food safety supervisor
Food businesses must register + appoint Food Safety Supervisor under state Food Acts.
- highCWLTHcurrentImplement Food Safety Program where prescribed (Standard 3.2.1)
High-risk food businesses must implement a documented Food Safety Program audited by a recognised food safety auditor.
- highCWLTHcurrentCharter of Aged Care Rights — disclose + uphold
Approved providers must give consumers the Charter + uphold rights described.
- highCWLTHcurrentTAFE governance + quality compliance
TAFEs operate as state government entities under joint state + federal VET framework.
Recent enforcement
- aged-care-qualityenforcement focus2025ACQSC + Department actions — Aged Care Act 2024 transition
Aged Care Act 2024 commenced 1 July 2025. New rights-based framework + stronger Statement of Rights enforcement + Code of Conduct extended to non-residential care.
- aged-care-qualitysanctions2025ACQSC sanction — small + regional aged care
ACQSC sanctioned multiple small + regional aged care providers in 2024-2025 — staffing shortfalls + non-compliance with revised standards.
- fsanzrecall coordination2024Food recalls coordinated by FSANZ 2024
FSANZ coordinated multiple food recalls during 2024 — undeclared allergens, microbial contamination, foreign matter.
- aged-care-qualitytransparency2024Aged Care Star Ratings transparency outcomes 2024
Star Ratings published quarterly + drove consumer + financial outcomes; 1-2 star facilities face market consequences.
- ndis-commissionbanning order2024NDIS Commission multiple banning orders 2024
NDIS Commission issued banning orders against multiple support workers + providers in 2024 — abuse, neglect, fraud cases.
- ndis-commissionbanning order2024NDIS Commission banning orders 2024
NDIS Commission issued multiple banning orders against support workers + providers following abuse, neglect or fraud findings.
- aged-care-qualitycompliance2024ACQSC restrictive practices compliance 2024
ACQSC reviewed restrictive practices use across residential aged care; identified providers exceeding chemical restraint thresholds.
- aged-care-qualitysanctions2024ACQSC sanctions — multiple aged care providers (RN 24/7)
Multiple residential aged care providers sanctioned for sustained RN 24/7 non-compliance and care minutes shortfalls.
- ndis-commissioncompliance notice2024NDIS Commission cease-and-desist (unregistered providers)
NDIS Commission issued multiple cease-and-desist directions to unregistered providers found to be holding out as registered.
- aged-care-qualitysanctions2024ACQSC Bupa Aged Care sanctions
Multiple Bupa facilities sanctioned across 2023-2024 for non-compliance with quality standards + SIRS notification failures.
- casashow cause2024CASA AOC suspensions + show-cause notices 2024
Multiple AOC suspensions + show-cause notices following safety + financial distress concerns at smaller operators.
- casareview2024CASA regulatory oversight — fleet safety + scheduling
CASA continued oversight of major + regional carriers including Virgin + Rex + Bonza wind-down. FRMS approvals + maintenance audits.
- fwocivil penalty2024FWO v Rockpool Dining Group (underpayment)
Rockpool admitted underpayment of ~1,500 staff across multiple venues over 5+ years; $1.6M backpaid + court penalties.
- aged-care-qualityclass action2024Bupa Aged Care class action — care standards
Class action by Bupa residents + families alleging substandard care + breach of contract.
- acccreview2024ACCC scrutiny — Virgin Australia + Bonza dynamics
ACCC airline market monitoring + Sydney slot reform recommendations; Bonza failure analysed.
- aged-care-qualitysanctions2024Aged Care Quality Commission sanctions — multiple providers (2023-24)
ACQSC imposed sanctions on multiple providers for failures including RN 24/7 non-compliance, care minutes shortfalls, and SIRS notification failures.
- casaregulatory review2024CASA + ATSB — Bonza Aviation operational issues 2024
Bonza voluntary administration April 2024; CASA + ATSB regulatory attention on safety oversight during financial distress.
- accccivil penalty$100.0M2024ACCC v Qantas Airways (ghost flights)
Qantas continued to sell tickets on more than 8,000 flights it had already cancelled and failed to promptly inform customers of more than 10,000 flight cancellations.
- accccivil penalty$100.0M2024ACCC v Qantas (ghost flights)
ACCC alleged Qantas sold tickets for cancelled flights ('ghost flights') + delayed advising 86,000+ customers.
- ndis-commissioncivil penalty2024NDIS Commission civil penalty proceedings — multiple providers
Series of NDIS Commission actions against providers for failing to report serious incidents (including death and serious injury) within the 24-hour notification window.